RETURNS / EXCHANGES
Items purchased from Goatedlink must be returned in perfect condition and unused, free from damage, stains, odors, or any condition that would prevent their sale as new. Items must also be returned in their original packaging, including all tags and any items included as part of the packaging, within 30 days from receipt of shipment in order to receive a refund.

EXTENDED RETURN POLICY:
Orders placed between November 18th and January 6th will have 60 days for returns.

SPOTIFY LINKS CUSTOMIZABLES PRODUCTS
For customizables Spotify products, it will not be possible to make any changes or returns. These products are made on demand for customers, and the customization is not reversible. This is why we cannot accept or facilitate the exchange or return of this type of product under any circumstances.

SPAIN (IBERIAN PENINSULA)
For exchanges and returns of orders destined for Spain, please access the following link: Returns and exchanges portal. Returns cost €4.00 and exchanges are FREE of charge.

It's possible to exchange an item that has already been exchanged previously, but returns of previously exchanged items will not be accepted.

EUROPEAN UNION
Exchanges for a different product or size are not possible. To initiate a return in the European Union, please access the following link: Returns and exchanges portal. The cost of return is between 9.99€ and €15.99, depending on the country. In the link before you can see the cost of the return. Please send a email to hello@goatedlink.com with your order number when the product has been accepted at a DHL office.

USA & REST OF THE WORLD
Exchanges for a different product or size are not possible. To initiate a return please send an email to hello@goatedlink.com with your order number and we will send you the shipping label. The cost of the return is €15.99.


The package must always be delivered to one of the designated collection points; home pickups will not be arranged. There is a maximum of 30 days allowed to deposit the item for return. Refunds will be processed via the original payment method used during purchase within 5 to 10 business days after the item arrives at our warehouse. During collection launches, holiday campaigns, Black Friday, or other peak messaging periods, return processing times may vary slightly.